Tour conditions

The following outline of tour conditions represents part of the terms of transaction stipulated in Article 12-4 of the Travel Agency Law (TAL), and the contract specifying services rendered for travel and other matters as stated in Article 12-5 of the TAL.

Contract for Agent-Organized Tours

Responsibility rests with the company operating Agent-Organized Tours (hereinafter referred to as Fuji Academy or FA) whose name in full appears below and can be found in our brochures. Customers joining our tours shall conclude an Agent-Organized Tour Contract (also referred to as the Travel Contract) with FA.

Fuji Academy Inc. (FA)
5-2-1 Kojimachi Chiyoda-ku Tokyo Japan 102-0083
Tokyo Metropolitan Government Registered Travel Agency No.2-5926

FA shall provide tour arrangements and itinerary management so that the client/customer receives tour services including transport/accommodations (hereinafter referred to as “tour services”) provided by transportation/accommodation operators during the tour itinerary prepared by FA.

The content and conditions of the contract shall conform to those specified for each tour itinerary, conditions as specified hereunder, the final itinerary handed to clients before departure, and Agent-Organized Tours as described in FA’s general terms and conditions as based on the Travel Agency Law.

Tour Fare: Tips/gratuities, baggage or personal insurance, beverages or food not described in the product’s description and all other purchases of a personal nature are not included. When tour costs (transportation, hotels etc.) have risen, FA reserves the right to revise the tour fare accordingly. FA also reserves the right to alter part or the entire tour itinerary in case of natural or artificial disturbance beyond FA’s control. Clients 12 years of age or more shall be charged adult fare and those aged 6 to 11 shall be charged child fare unless otherwise specified.

Payment: All tours must be pre-paid except otherwise stated. We accept American Express card, or you may pay your tour fare in cash (Japanese yen).

Item included in the Tour: Please note that the items included in the tour fare are only those specified in the itinerary. Meals: Only the meals specified in the itinerary. Railways: Tourist-class non-reserved seats on JR Shinkansen from Odawara to Tokyo will be used. Admission: To all points of interest in each itinerary. Escort service: An English-speaking guide service is provided during sightseeing and transfers. In principle, FA will not make refunds for the above fare even if clients choose not to use the relevant services.

Item not included in the Tour: Meals and beverages unless mentioned, baggage handling or transfer, laundry, telephone and any other expenses of a personal nature. Charges and expenses other than those specified in the preceding article are not included.

Cancellation fee / refund: Except otherwise stated, Tours cancelled for personal reasons (a cancellation notice is received by FA) or without due notice are subjected to a cancellation fee according to the following scale:

  • 20 days before the service begins————————-10% of tour fare.
  • 3 to 5 days before the service begins———————20% of the tour fare.
  • 2 days before the service begins—————————50% of the tour fare.
  • The day before the service begins————————-100% of the tour fare.

NOTE: Cancellation requests are processed during regular business hours. Any requests made after 6:30p.m. shall be considered received on the following business day.

FA Responsibility and Exemptions:

  1. When FA has made arrangements with good faith to fulfill the customer’s requests for arrangement, FA’s obligations under an Arranged Tour Contract shall be deemed as being fulfilled. Thus, failing to make booking due to lack of vacancies or to meet the customer’s requests, etc. does not constitute any liability of FA as long as FA performed its obligations in a proper manner.
  2. FA shall not be liable for damages incurred by the client due to such reasons as natural disaster, war, disturbances, accident, fire, acts of government, and alteration or cancellation of tour itinerary due to such causes, accidents occurring during clients’ free activities, food poisoning, theft, delays, stoppages, alteration of schedule and route in relation to transportation facilities, congestion of traffic, and any cause beyond the control of FA and / or agents in charge of tour arrangements.

Liability of Client:

FA shall require the client to indemnify FA for losses caused by a Client’s willful negligence or fault.

Others:

  1. The client shall pay the expenses incurred when he or she asks for the personal accompaniment of a tour conductor for such purposes as guiding, shopping, etc., costs arising from client injury or illness, the return of lost baggage or articles left behind owing to personal negligence, as well as changes incurred by independent activity.
  2. The client shall accept all responsibility for decisions regarding individual purchases at souvenir shops even when FA or its local operators introduce these shops to the client.
  3. Tour fares shall not be refunded if Mt. Fuji is not visible.
  4. Other matters are subject to the FA Tour Contract, including related tour documents presented separately.
  5. Clients who require special attention for reasons of which FA is not aware, such as allergies, previous illnesses, chronic diseases and so on, shall notify and discuss this matter with FA before submitting the tour application.

Any booking made with Fuji Academy will be governed by and subject to the Terms & Conditions and by the construed in accordance with the laws of Japan. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of Fuji Academy.

Yasunori Chinen Certified Travel Service Supervisor
Fuji Academy Inc. (FA) / Licensed Travel Agent No.2-5926
Address 5-2-1 Kojimachi Chiyoda-ku Tokyo Japan 102-0083
Tel:03-3556-4471

Private Tours
(DAILY)

Tokyo Walking Tour
Tokyo Car Tour
Hakone Walking Tour
MT. Fuji & Hakone Car Tour
Nikko Walking Tour
Nikko Car Tour
Kamakura Walking Tour
Kamakura Car Tour
Kyoto Walking Tour
Kyoto Car Tour
Nara Walking Tour
Nara Car Tour
Kyoto & Nara Walking Tour
Kyoto & Nara Car Tour
Hiroshima
Japan's World Heritage Sites
Japanese culture
Toll-Free Telephone:
0120 289276
Local No.:
03-3556-4471
Our office hours are between 9:30am to 6:30pm
Mailing Address:
Fuji Academy Tours
5-2-1 Kojimachi Chiyoda-ku Tokyo Japan
102-0083
Licensed Travel Agent No.2-5926